Privacy notice
This privacy notice explains how Surrey Link Transport uses personal information when you contact us, request a quote, or make a booking. (Template — review and tailor for your exact setup.)
1) Data we may collect
- Contact details (name, phone number, email)
- Journey details (pickup/drop-off addresses, dates/times, passenger requirements)
- Messages you send via forms, email, WhatsApp or phone calls
- Technical data (basic analytics/cookies depending on site configuration)
2) How we use your data
- To provide quotes, confirm bookings, and deliver transport services
- To communicate about changes, delays, or important service updates
- To improve our website and customer experience
- To meet legal, safeguarding, or regulatory obligations where applicable
3) Lawful bases
- Performance of a contract (to provide a quote/booking and deliver the service)
- Legitimate interests (customer service, preventing fraud, improving the website)
- Legal obligation (where required by law/regulation)
- Consent (where you opt in — e.g., certain cookies/marketing, if used)
4) Sharing your data
We do not sell personal data. We may share information only where needed, for example:
- Payment providers (if you choose to pay online)
- IT/hosting providers to operate the website
- Regulators or authorities where required (e.g., licensing/safeguarding matters)
5) Data retention
- We keep personal data only as long as needed for bookings, records, and legal requirements.
- Retention periods may vary depending on the service (private hire vs contract work).
6) Your rights
- Access, correction, deletion (where applicable), restriction and objection
- Data portability (where applicable)
- Withdraw consent (where processing is based on consent)
- Complain to the UK ICO if you believe your data has been handled incorrectly
7) Cookies & analytics
Our website may use cookies and analytics/advertising tags. You can control cookies in your browser settings. If you use a cookie banner/consent tool, it should be configured so non-essential cookies only run after consent.
8) Contact
For privacy queries, contact info@surreylink.co.uk.
Last updated
2026-02-01